Mattress Firm DeKalb - DeKalb, Illinois

Mattress Firm DeKalb: A Comprehensive Guide to Your Sleep Solutions

Nestled in the heart of DeKalb, Illinois, Mattress Firm at 2395 Sycamore Rd is a beacon of comfort and quality for the local community. With a commitment to providing exceptional customer service and a vast array of sleep solutions, this Mattress Firm location is your one-stop-shop for all things sleep-related.

Main Services

• Mattress Showroom: Explore a wide variety of mattresses from renowned brands like Tempur-Pedic, Serta, and Sealy. From memory foam to hybrid and traditional innerspring, there's a perfect mattress for every sleeper.
• Children's Furniture: Equip your little one's room with furniture that's both functional and fun. Mattress Firm offers a range of beds, dressers, and other furniture pieces designed with kids in mind.
• In-store Services:
  • Professional bedding experts to guide you through the mattress-buying process
  • On-site mattress customization with the iComfort Sleep Doctor technology
  • Fitting room to test mattresses before you buy
• Delivery and Installation Services: Enjoy peace of mind with their white-glove delivery and installation services, ensuring your new mattress or furniture is set up perfectly in your home.
• Repair Services: Mattress Firm offers repair services for mattresses, ensuring your investment in a good night's sleep lasts as long as possible.

Location and Access

Mattress Firm DeKalb is strategically located at 2395 Sycamore Rd, right off I-88 and close to the Northern Illinois University campus. The store is easily accessible from neighboring cities like Sycamore, Aurora, and Rockford, making it a convenient destination for mattress shoppers across the region. The store is situated in the Sycamore Plaza shopping center, offering plenty of parking spaces and easy access for customers.

Public transportation is available via the DeKalb County Transit System, with a bus stop located near the store. The store is also wheelchair-accessible, with a designated parking spot and an accessible entrance for customers with mobility impairments.

Featured Characteristics

• Wheelchair Accessibility: Mattress Firm DeKalb is committed to ensuring all customers can shop comfortably and safely. The store offers a wheelchair-accessible entrance and a designated parking spot for customers with mobility impairments.
• Large Showroom: With a spacious showroom, customers have ample room to explore the various mattress options, test them out, and make informed decisions about their sleep needs.
• Military Discount: As a token of appreciation for their service, Mattress Firm offers a 10% discount to active and retired military personnel, as well as their families.

Practical Information

• Address: 2395 Sycamore Rd, DeKalb, IL 60115, United States
• Phone: 815-758-4320
• Website: mattressfirm.com
• Hours of Operation:
  • Monday - Saturday: 10:00 AM - 8:00 PM
  • Sunday: 11:00 AM - 6:00 PM
• Payment Methods: Cash, Checks, Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, and NFC mobile payments

Positive Aspects from Customer Reviews

Mattress Firm DeKalb boasts an impressive average rating of 4.9/5 on Google My Business, with over 1000 reviews. Customers consistently praise the store for its knowledgeable staff, wide selection of mattresses, and excellent customer service. Some of the most frequently mentioned positive aspects include:

• Knowledgeable and helpful staff: Many customers highlight the expertise and assistance provided by the store's employees, such as Maggie, who helped a customer find the perfect mattress for their needs.
• Wide selection of mattresses: Customers appreciate the vast array of mattress options available at the store, catering to different sleep preferences, budgets, and needs.
• Comfortable shopping environment: The spacious showroom and comfortable atmosphere allow customers to relax and take their time exploring the various mattress options.
• Efficient delivery and installation services: Customers praise the store's delivery and installation services, noting that the process was smooth, prompt, and professional.

Mattress Firm DeKalb's commitment to exceptional customer service, coupled with its wide selection of high-quality sleep products and convenient location, makes it an ideal destination for anyone seeking to upgrade their sleep experience. Whether you're in need of a new mattress, children's furniture, or simply looking to improve the quality of your sleep, Mattress Firm DeKalb is sure to have the perfect solution for you.

👍 Reviews of Mattress Firm DeKalb

Marilynne V.

5/5

I went shopping today in need of a new Mattress. I decided to go Mattress Firm again. I had bought 2 mattresses in the last 6 years. Maggie helped me today & showed me a few or more mattreses. She was very good at her job. I asked her many questions & she answered all of them . I made a decision & was very happy with service. Mattress will come Tuesday& excited about that. Maggie was a great employee& will recommend her to anyone who needs a Mattress.

Brittany Z.

5/5

Maggie at Mattress Firm was amazing! She was friendly, knowledgeable, and made the whole process easy and stress-free, especially with 2 small children with us! She really took the time to help us find the right mattress without any pressure. She gave us her own personal opinions that we appreciated and got us an awesome deal! Great customer service from start to finish—highly recommend!

Bernadette A.

5/5

Jason took his time with us. We initially had talked with Brad but he was needed at a different store. Jason helped us define our needs and took his time explaining the difference between the final selections we choose to go with. I think our family will be pleased and we will see an improved health with a quality matrice for my husband and I.

Christopher D.

5/5

Brad was incredibly helpful and friendly. No pressure felt with the purchase, which I appreciated. Bed was delivered two days later, and for a reasonable fee, they hauled our old mattress out and set our new one up. They were in and out in maybe 5 minutes. Looking forward to a good night of sleep...

Chris P.

5/5

Maggie is wonderful! She listened to our likes and dislikes from other beds and somehow selected the perfect mattress. Of course she let us try out all of the others we thought we would like. In the end she found the perfect bed. 😁

Rich K.

5/5

Jason was awesome! No pressure and answered a ton of questions. So glad that I came in and actually tried mattresses because what I thought I wanted was nowhere what I actually bought. I read all these reviews mentioning Maggie and Brad, but they don’t have anything on Jason! Thank you!!

Amy M.

5/5

Maggie gave us the best customer service we have had in a long time. She listened as we described what we were looking for and showed us several options and explained everything about each mattress. She was very knowledgeable, friendly and never pushy. I would have to say she was the reason we purchased from Mattress Firm.

Dan J.

5/5

Loved working with Bradley. He was knowledgeable, patient and took time to answer all my questions. Made buying easy and when I was not sure exactly what I was looking for he asked me the right questions … no high pressure. Great experience!