South Atlanta Family Law Firm - Stockbridge, Georgia

Neshah M.

I wish I could give this law firm negative stars. My experience with South Atlanta Law, specifically with Tamika (the paralegal), Denise (the office manager), Attorney Ronica Scales, and Attorney Alfred, has been nothing short of a nightmare.

I began my case on January 21, 2024, and initially spoke with Michelle Cadet and Lisa, who were both very pleasant and gave me a glimmer of hope that I had chosen a trustworthy law office. However, that was the last positive experience I had. I am only giving this practice one star for Michelle and Lisa because they were the nicest members of the staff. I was assigned Attorney Ronica Scales, whom I never spoke to in person. Communication was severely lacking; the only time I heard from the firm was when they were reminding me of outstanding balances.

The entire process felt unprofessional and disorganized. I had to conduct my own search to locate my husband for service, and when I identified a billing discrepancy involving a double charge for their service locator, the paralegal engaged in a lengthy back-and-forth with me. After conducting her own investigation, she ultimately acknowledged that the firm was in the wrong. This experience highlighted that I was essentially paying for the incompetence of the firm. Despite their errors, they insisted on holding me accountable to a document I was required to sign on my first day, which effectively allowed them to take advantage of my situation without any accountability for their mistakes.

If my husband and I hadn't reconciled, I fear they would have drained my finances completely. Despite paying $6,000, I never made it to court or mediation. They had me sign documents stating there would be no refunds, which felt like a blatant exploitation of my vulnerable situation. I had very limited interaction with the attorneys; aside from a brief conversation with Attorney Burroughs, I never spoke to any of the others. By the time I did connect with Burroughs, my husband and I had already reconciled, rendering my case moot.

The constant switching of attorneys without notification—starting with Attorney Ronica Scales, then moving to Attorney Alfred, and finally Attorney Burroughs—only added to my frustration. I had to repeatedly reach out to find out what was happening with my case.

Tamika, the paralegal, was often unavailable due to vacations or illness, and when she was out, nothing moved forward. A simple courtesy call would have made a world of difference, but that level of care was clearly lacking.

After 11 months of inaction, I am left feeling taken advantage of and ignored. I will also be filing a complaint with the bar regarding the non-service I experienced with this firm. I strongly advise anyone in need of legal assistance to steer clear of South Atlanta Law. They do not provide the support or service you deserve, especially during difficult times.

Anna E.

Great experience with the whole team, especially Attorney Burroughs. The whole process put me at ease during an extremely painful and stressful time in my life. They walked me through every step and explained everything in simple terms so I knew exactly what was going on at all times. No one wants to ever be in a position where they need a divorce lawyer but I’m glad South Atlanta Family Law was here for me! I would recommend them to anyone in the area.

Tarnesha H.

In response to your ridiculous response,

It's disappointing to see that my reconciliation with my husband has been cited as the reason for my request for a refund. My concerns regarding the lack of service were communicated consistently throughout the process, and I have recorded proof of my requests. Additionally, I have witnesses who were present during my calls and are willing to testify on my behalf.

I urge you to review your own records, as they will corroborate my claims. I have taken a screenshot of your unprofessional response and I will involve the bar to ensure that this matter is addressed appropriately. I have EVERY right to tell my story so others don’t go through what I went through.

My concerns about the lack of service and communication were raised well before the reconciliation and It’s disheartening to see that others have echoed similar sentiments regarding the firm’s conduct. This isn’t just my experience; it’s a pattern that has been noted by several clients.

I stand by my original statements and hope that the firm takes this feedback seriously to improve their practices. Additionally, while I appreciate the gesture, I found it inappropriate for a paralegal to invite me to her church during this process. I guess you will deny that as well.

Shannon

For several months I’ve dealt with a complicated and messy divorce case that seemed hopeless. Had an old friend recommend South Atlanta Family Law and I am extremely happy the outcome, & grateful for all their help! I would recommend SAFL to anyone who wants or needs competent and compassionate representation.

Graciela V.

I love this law firm. I have had a great experience with the entire team. Very responsive and dedicated to what is supposed to be done. This law firm saved my life. Thank you for everything you guys have done for me and my family.

adaobi N.

The initial consultation with Michelle at South Atlanta Family Law was such a relieving experience for me. I was going through a messy divorce and had no idea where to start. I left feeling like I finally had some direction. Highly recommend!

Tickled P.

AVOID DO NOT HIRE, HORRIBLE experience with this firm very expensive for little work product the communication was combative, argumentative, and highly unprofessional. The first consultation with the attorney consisted of her being unprepared and we competed to hear and speak to her with a dog (on her end) which was barking excessively and LOUDLY. If your expectation is professional representation move on in a HURRY find a firm that represents you well and treats you with the respect you deserve.

Haley H.

As a mom going through a messy custody battle, I can't recommend South Atlanta Family Law enough. They were compassionate and fought tooth and nail to get me the outcome I wanted for my kids. Thanks again.