United States Postal Service

I have the USPS app and it clearly states I have incoming mail. When I check my mailbox nothing is delivered. I have some very important mail from my cancer doctor and the State of Alabama, that has still not been delivered. Forget calling because it just rings and is never answered. I understand it’s the holidays but my mail has been delivered anywhere from 5-9 pm at night for months. If I could give negative stars I would.

Whatever you do DO NOT take a day off work and schedule your passport appointment at this location! They canceled on me less than two hours before my appointment. Thankfully I was able to go to Guntersville Courthouse with out an appointment. Completely and totally the most unprofessional place I have ever used.

I've gotten more of other people's mail in the last year from Arab PO than all the previous years of my life combined, in other cities. It seems to be getting worse. Twice in the last 4 days. 5+ miles away too.

My grandmother paid to have a package delivered to me on Saturday the 22nd and the tracking number said it was going to be delivered that day but it ended up saying held at post office upon customers request which was not true so I had to wait through the weekend because the post office was not open, today I called the post office and I got a called back and he apologized and was trying to get to the bottom of why it wasn’t delivered and where it was at, he said he was going to call the Milk carrier and within 10 minutes of that my package was delivered in my mailbox. It was definitely inconvenient to have it not delivered when it should’ve been but they fix the problem right away and we’re very very nice!

Drove an hour for passport services and they had canceled the appointment. The postmaster had the lady at the desk tell us that she called everyone to cancel. No phone record was on my phone that this had been done.

Being prior military, I have been around quite a few post offices around the world as well as here stateside. Daniel and Renea have both been OUTSTANDING whenever I visit, as I frequent this place at least once a week, and I simply could not even imagine either one of them being rude or just not knowing their jobs. If someone from this location has ever been rude to you, check yourself and make sure you are just not the one who is being the Jack hole. Great job to the staff, and keep up the great work!

Good luck getting someone to answer the phone. If you have a problem you're out of luck. Been trying to call for a couple of hours and the phone rings about 12 rings and then goes to a busy signal. Ya'll might feel like you don't have time to answer the phone. Well I'm busy too and I don't have time to waste either.

Went to get passports at 9am, was assisted by the 1 person that can process the applications. We had some corrections to make and she asked us to come back at 10:30. We arrived back at to post office at 10:45 and was informed that THE only clerk able to process was at lunch. The supervisor, who hid in the back, in the meantime decided that they weren’t going to process passport applications on Black Friday. No wonder USPS is broken. Nowhere was it posted that they start processing passports at 10:30, nor that they weren’t doing them today. Sad place to do business.