T-Mobile - Homestead, Pennsylvania

Address: 330 Amity St, Homestead, PA 15120, United States.
Phone: 4124628800.
Website: t-mobile.com
Specialties: Cell phone store, Cell phone accessory store, Internet service provider, Mobile network operator, Telecommunications service provider.
Other points of interest: In-store pick-up, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 143 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of T-Mobile

T-Mobile 330 Amity St, Homestead, PA 15120, United States

☎️4124628800

⏰ Open Hours of T-Mobile

Monday: 10 am–8 pm
Tuesday: 10 am–8 pm
Wednesday: 10 am–8 pm
Thursday: 10 am–8 pm
Friday: 10 am–6 pm
Saturday: 10 am–8 pm
Sunday: 11 am–6 pm

T-Mobile Store in Homestead, PA - Your Mobile Solutions Hub

Located at 330 Amity St, Homestead, PA 15120, United States, the T-Mobile store serves as a vital resource for residents seeking mobile communication solutions. This location offers a comprehensive range of services, from purchasing the latest smartphones and devices to managing existing accounts and exploring new plans. With a strong presence in the telecommunications industry, T-Mobile aims to provide accessible and competitive services to its customers.

Contact Information

Address: 330 Amity St, Homestead, PA 15120, United States
Phone: 4124628800
Website: t-mobile.com

Services and Specialties

The T-Mobile store in Homestead specializes in a variety of services related to mobile technology. These include:

Cell phone store: Offering a wide selection of smartphones, tablets, and other mobile devices from leading manufacturers.
Cell phone accessory store: Providing a range of accessories such as cases, chargers, headphones, and more to enhance the mobile experience.
Internet service provider: Offering home internet services, often bundled with mobile plans for convenience and cost savings.
Mobile network operator: Providing reliable cellular network coverage and connectivity.
Telecommunications service provider: A full-service provider for all mobile communication needs.

Convenience and Accessibility

T-Mobile at this Homestead location prioritizes customer convenience. The store offers several features designed to enhance the shopping experience:

In-store pick-up: Customers can conveniently pick up online orders at the store.
Delivery: Device and accessory delivery services are available.
Wheelchair-accessible car park: Ensuring accessibility for customers with mobility challenges.
Wheelchair-accessible entrance: Providing easy access to the store for all.
Wi-Fi: Free Wi-Fi is available for customers.
Payment Options: Accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments.

Understanding Customer Reviews

The T-Mobile store in Homestead has garnered 143 reviews on Google My Business, with an average rating of 3.7/5. While this indicates a generally positive perception, a closer look at the reviews reveals areas of strength and potential improvement. A recurring theme in positive feedback highlights the exceptional customer service provided by specific employees, particularly Yosh, who is mentioned for effectively assisting customers in navigating plan options and potentially saving money. Many customers appreciate the personalized attention and the willingness of staff to go the extra mile to find solutions.

However, some reviews suggest inconsistencies in service quality, with some customers experiencing longer wait times or difficulty resolving issues. It appears that the efficiency of the store can vary depending on staffing levels and the complexity of customer inquiries. Improvements in streamlining processes and ensuring consistent staff training might help to address these concerns. The overall sentiment suggests that while the store excels in providing helpful, personalized assistance, operational efficiency could be enhanced.

T-Mobile's Core Features and Offers

Beyond the specific Homestead location, T-Mobile as a company is known for several distinguishing features and offers:

5G Network: T-Mobile boasts a rapidly expanding 5G network, offering significantly faster data speeds in many areas. The availability and performance of 5G can vary depending on location.
Value Plans: T-Mobile is recognized for its competitive pricing and value-packed plans, often including unlimited data, talk, and text.
T-Mobile Tuesdays: A weekly program offering exclusive deals and rewards to T-Mobile customers.
Device Trade-In Program: Customers can trade in their old devices to receive credit towards the purchase of new ones.
Customer Service: T-Mobile has invested in improving its customer service, offering various channels for support, including online chat, phone support, and in-store assistance.

Why Choose T-Mobile

For individuals considering switching mobile providers or upgrading their devices, the T-Mobile store in Homestead offers a convenient and accessible option. The store's knowledgeable staff, combined with T-Mobile's competitive plans and expanding 5G network, make it an attractive choice. The personalized service, as highlighted in numerous customer reviews, can be a significant differentiator. The option for in-store pick-up and delivery add to the overall convenience.

Planning Your Visit

Before visiting the T-Mobile store, it's advisable to check the store's hours of operation and any potential wait times, especially during peak hours. Customers with specific questions or concerns are encouraged to call ahead or schedule an appointment to ensure dedicated assistance. The website (t-mobile.com) provides additional information about products, services, and promotions.

👍 Reviews of T-Mobile

Annie R.

5/5

I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer!

Katelyn M.

1/5

If I could give this place zero stars I would. The staff (ESPECIALLY JORDAN THE MANAGER) were so UNHELPFUL and UNPROFESSIONAL. I had a different store send in warranty and verify the condition of the device. I went to pick up at this location who then tried to say a scratch was a crack. After Jordan scratched at the screen several times to see if there was a protective cover on it. I ended up driving back to the first store who looked at the device again and verified it was fine for the warranty. So they had to cancel the warranty through Homestead and reapply it to their store. So now I have to wait longer to get a device that should have been dealt with already. Mind you it's a kids watch with GPS so now for a longer period I will have no way to keep tabs on my child when they aren't home. All of the staff at the Washington location deserve a raise as they are so friendly and go above and beyond for great customer service. The Homestead location needs a new manager and a total overhaul on employees or they all need classes on what good and friendly customer service looks like.

Sandra K.

5/5

Win win win 😀Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!

TA M.

1/5

I'm a new customer to T mobile and I went to this location to get a new Sim card. The sign said that opens at 10am it's 10:20 and the doors are still locked.
An employee, Tyty was there to work but wasn't a manager yet so she didn't have a key. She kindly explained the situation and that there was no manager to open the store. I believe that Tyty would make an excellent manager and deserves a promotion. As for T mobile, I'm probably not going to keep my plan with them. This isn't the only poor experience I've had, it's also impossible to understand customer service when they speak a different language than me, so almost have the end in sight. Thanks T mobile for showing what you're all about. Two thumbs down!

Maddie F.

1/5

The customer service was horrible. I forget the name of the employee but could 100% say who it was if I saw him again. Was so dismissive and very disrespectful. Wouldn’t let me finish a sentence and only cared about getting a sale when I had switched to t mobile over the internet. Will not be going back to this store as employee made the experience just horrible.

Tom K.

5/5

This T mobile store was great service was fast and the manager Jordan is top notch. I was in and out quick with excellent service.

Tonisha H.

5/5

Jordan was awesome with his help of transferring my new phone and very informative. Thanks again, Jordan for making this a wonderful 1st time visit to your store.

Gabby K.

5/5

Jason was fantastic, he was so personable and a real pleasure to work with. He helped me upgrade my phone and got me all right. Really appreciated him!