State of Hawaii SNAP Office - Waipahu, Hawaii

Derek “Derek”

Tried calling, i was made to wait until someone came on the line. They said hello, once, and then hung up on me. I tried requesting a call back, they called back and didn't say anything to me when i said Hello, they just hung up on me again. It's frustrating that u cant pick which processing center to go to (it depends on where u live which center you need to go to) because these "employees" won't get any better at their jobs and they'll continue to believe their own inflated importance.

Frankie

Extremely frustrated with the constant lack of empathy from these people. They will scheme their way around not getting you your benefits by refusing to pick up the phone, sending letters with very little notice of cancelling benefits, and refusing to let you book a time to see your case

They will do everything in their power to make things as difficult as possible for you to receive the benefits that you deserve. Even after you get approved. The fact that I can call for hours on end and be waiting for LITERALLY TWO HOURS ( see image for proof ) is abysmal. Hire staff who care. The staff there are people who play with others suffering and lives. Hopefully notifying the state will do something about this.

Tanya Mata'u

Horrible service. Need new management team.
They do not answer or return any phone calls when leave a message. Not quite sure always busy from
Morning until the office is close.

TIffany Martinez

Get a notice to call for phone interview on this date and time and I’m waiting 3 plus hours no answer this is a joke if i can give 0 stars i would

Erica Lee

They are horrible service.. not answering any questions but telling you to call the phone number on the letter which as I typing this. I also calling that phone number and it been 38mins 35 second on hold.. why can the state reflecting what people really need instead of wasting tax payer money to build the train system which no one using it.

Chyme Kapule

I came today to renew my foodstamps and this lady gave me attitude some people have no consideration for ppl who tryna get help

King Slay

Now can't contact processing centers direct and have to wait about 8 hours on the phone with there statewide call center that can't evend o there job properly. Shame on them help the ones that need the benefits and not the non natives here.

hello me

Very confused and disappointed. I submitted an application, allowed the 15 business days for it to be processed, but I called on the 13th business day to know the status on my case. I understand that they’re short staffed and are working hard to keep up with many applicants so I just waited a few more days. What frustrates me is I never received a call, voicemail or a letter giving me a scheduled date and time to call them- I’ve been on standby checking my phone and voicemail regularly and have been calling them everyday. 22 days later after I submitted my application I got a letter saying I was denied because I “failed to show up for a scheduled interview on , 00, 0000.” they didn’t even have a date it was just left blank? Also, now I have to reapply. I’ve called multiple times throughout the day during the call center business hours (8:30am-3:30pm). Every time I call the inbox is full and it hangs you up or you’re on hold waiting from 5 minutes to 30 minutes and if you’re lucky enough it’ll let you leave a message otherwise after being on hold it’ll say the voicemail is full and is not accepting any new messages. I’ve left several voicemails and I even had to email the office and still no one has contacted me.