SERVPRO of Chino/Chino Hills - Chino, California

Caitlin M.

I feel so lucky that we found Fernand and his team from Servpro of Chino/Chino Hills to perform the smoke remediation of our house after the Eaton fire. Fernand took my initial call late at night and arrived at our house the next day. He was very thorough, clear, and compassionate in all of his communications with me, and very patient as we navigated working with an environmental testing company and our insurance. His team was on site as soon as everything was cleared for them to begin work, and they all worked diligently and attended to every detail. Our house has never been so clean, and work was completed exactly on schedule. I hope that you never need smoke remediation at your house, but if you do, you will be in excellent hands with Fernand, Kevin, Felipe, and the rest of the team at Servpro of Chino/Chino Hills! Working with them has really been a bright spot in this dark time.

R

Jesus and Johnny did an amazing job they were here on time ahead of schedule, explained everything thoroughly and went above and beyond to make sure everything was done appropriately. I'm extremely grateful for their service and all their hard work and professionalism. It made the experience extremely simple and comfortable especially during such a time of uncertainty. Thanks again Jesus and Johnny for all your hard work great greatly appreciate it..

Anthony R.

I worked with ServPro Chino Hills office and they really did a phenomenal job remediating our home after a recent wildfire, specifically the Eaton fire. We had received two other quotes before finding them, and it was immediately clear that they were the right choice. While our house didn't have any direct fire damage, the house did have some smoke damage (really strong smell), and ash penetration (especially in attic) requiring a top-to-bottom cleaning, attic insulation removal and replacement, and exterior and hardscape washing—including our garage. They were incredibly responsive, flexible and accommodating, and truly helped ease the stress of an otherwise difficult situation. Their team worked tirelessly (my neighbors even mentioned) going above and beyond to ensure our home was thoroughly cleaned and safe for our family. I highly recommend them for any remediation needs and sincerely appreciate their commitment to quality and customer care. I worked most directly with Fernand and he was great.

Susie S.

I cannot say enough good things about Fernand
And his team!!! They ALL have worked hard &
Done an absolutely excellent job with everything.
All this is new to me, (water damage)
Fernand & his crew have answered all of my questions & been very respectful & reassuring.
I am very grateful to have this Serve Pro team
Working on my home

Mike T.

We recently had the unfortunate experience of dealing with significant water damage in our home, and to make matters worse, insurance wouldn't cover the costs. Thankfully, we called ServPro, and they made a difficult situation much easier to handle.

Fernan, our project manager, was professional, communicative, and made sure we understood every step of the process. Kevin D (lead), Christopher, and Kevin G. were also fantastic--friendly, efficient, and respectful throughout the entire project. They worked with us to find solutions that fit our situation, and we truly appreciated their courtesy and willingness to help.

Highly recommend this team if you're ever in need of restoration services!

William E. C.

We had a burst waterline in our kitchen which turned our house into an indoor swimming pool. First time home owners we had no clue what to do but Fernan n Chris from Chino had us covered. They brought a great team Felipe, Mathew, Chuy, and a few more guys I wish I could remember all their names as they were all amazing. They had us back to normal real quick with great professionalism and patience. I would call again and recommend these guys to everyone. Thanks again ServPro!

Helen M.

The crew workers that did the job in my house were very nice , polite , friendly and easy to talk to for any question I needed. Kevin and Dee were very nice and hardworking young men. I’m mentioning specially this young and hardworking man Kevin cuz twice, one coming from a job in Beaumont on a rainy night and second from Lake Elsinore; came back to our house to switch back the furnace which they forgot to turn it back own. Fernand was a good supervisor and easy to contact .which really help. They were a great crew. Thank you Serve Pro for sending us a real professional workers 😊👍

Tiffany M.

Fernand and Kevin were fantastic!! We are so fortune to have found them at a time when other companies were not helpful. Fernand and Kevin quickly came out to do an inspection and made a full detailed report of the smoke and ash damage to my house as a result of the Eaton fire. They sent that information to my insurance company. They did the cleaning of our entire house and insulation replacement very well, we are very happy with the cleaning and are so grateful for their hard and meticulous work in getting our house back to a safe house for my children. They were always very good with communication and fast to respond to questions. Thank you Fernand and Kevin!