Radford Treasurer's Office - Radford, Virginia

Radford Treasurer’s Office: A Comprehensive Overview

The Radford Treasurer’s Office serves as a vital component of the City of Radford’s government, providing essential services and information to residents and businesses. Located at 619 2nd St #164, Radford, VA 24141, this office plays a crucial role in managing city finances and ensuring transparency in local government operations. Individuals seeking information regarding city taxes, budget allocations, or financial reports will find this office to be a valuable resource. The office’s commitment to accessibility is evident through its wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a dedication to serving the entire community.

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Contact Information and Website

For immediate assistance or further inquiries, the Radford Treasurer’s Office can be reached by phone at 07313661. A comprehensive online presence allows users to access numerous resources and updates through their official website: radfordva.gov. This website offers detailed information on various financial matters, including property tax rates, payment options, and budget documents.

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Specialties and Services

The Radford Treasurer’s Office specializes in providing support and information related to city government operations, specifically focusing on financial administration. Key services include:

• Tax Collection: Managing the collection of various city taxes, ensuring timely payments and accurate record-keeping.
• Budget Management: Assisting with the development and monitoring of the city’s annual budget.
• Financial Reporting: Providing detailed financial reports to the City Council and the public.
• Payment Options: Offering multiple convenient payment methods, including online payments, mail-in payments, and in-person payments.
• Record Keeping: Maintaining accurate and organized records of all city financial transactions.

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Accessibility and User Experience

Recognizing the importance of inclusivity, the Radford Treasurer’s Office prioritizes accessibility. The wheelchair accessible entrance and wheelchair accessible parking lot are designed to make the office welcoming and convenient for all visitors. Furthermore, the website is structured for ease of navigation, offering a user-friendly experience for individuals seeking information. However, feedback suggests that interactions with city personnel could be improved, with some individuals reporting difficulties in being heard or having their concerns addressed effectively. The positive aspects of the DMV interactions were consistently praised, highlighting a potential area for refinement in communication styles within the city government.

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Customer Feedback and Reputation

The Radford Treasurer’s Office maintains an active presence on Google My Business, where 10 reviews provide valuable insights into the experiences of its users. The average opinion is 3.8/5, indicating a generally positive reception. While the majority of reviews highlight positive experiences, particularly regarding the helpfulness of the DMV staff, a small number of reviews express dissatisfaction with the responsiveness and communication skills of city employees. This suggests an opportunity to further enhance staff training and improve customer service protocols. The consistent praise for the DMV team underscores the potential for a more unified and effective approach to customer engagement across all city departments. A key focus appears to be the quality of interactions with the DMV team, suggesting a successful model that could be replicated elsewhere within the city government structure.

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Recommendations for Visitors

When visiting the Radford Treasurer’s Office, individuals are encouraged to:

• Plan Ahead: Review the information available on the website (radfordva.gov) prior to visiting to ensure they have all necessary documentation.
• Be Prepared: Bring the required payment methods and any relevant tax forms.
• Communicate Clearly: Clearly articulate their questions or concerns to ensure they are fully addressed.
• Utilize Online Resources: Explore the website for self-service options, such as online tax payments and account inquiries.

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In conclusion, the Radford Treasurer’s Office represents a dedicated and accessible resource for managing city finances and providing essential services to the community. While there’s room for improvement in internal communication protocols, the office’s commitment to accessibility and its positive interactions with the DMV team demonstrate a foundation for continued success.

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👍 Reviews of Radford Treasurer's Office

Lori P.

4/5

The people at DMV are nice and very helpful. I hate talking to the City people that work in there. They cut you off and never let you finish what you are trying to say. I love working with the DMV folks though. They are excellent!

Heather S.

1/5

Absolutely poor service. The epitome of bureaucratic hoops, paperwork and nitpicking is demonstrated by this group of DMV workers. If you can help it, skip this location and use Christiansburg instead. The wait is longer but at least you leave with your issue handled.

Patrick M.

5/5

The entire staff in this office is ALWAYS helpful. They go above and beyond. The DMV Select service saves me so much time and frustration by avoiding the regional DMV office. Kudos to Janet Jones and her staff!

Toni F.

5/5

Fast service, quite professional and friendly. Nobody love to pay taxes but treasures lady make the pill less bitter.

Jaelyn F.

1/5

Horrible people to work with. They will point the finger back to you and are not the slightest bit helpful. They’re thief’s.

Jessica J.

5/5

They teasurer office people are the best, the most professional, and will go out of their way to help you.

Melissa K.

4/5

The women I spoke with was very helpful and polite.

Dreama F.

5/5

Staff are always very friendly and helpful!!