Bella's Extra
1/5
This place is a joke and they lie. I can't put the name of the front desk person, because Google prohibits that disclosure. Spoke to "H" at front desk, she was nice and pretended to be helpful. She told me to fill out an app. She gave me one, filled it out and brought it back. It sat in her "in-box" for days. I returned to ask status and it was still in her in-box. Another woman came up, because "H" refused to get off her personal phone call or even acknowledge that I was standing there. The woman was vividly angry and picked up my app in the in-box. Very rude. It was apparent that there was some "issues" there, having nothing to do with my app. She basically said they'd get to it, when they get to it. I returned yesterday to pick up my app. "H" began to tell me that "they don't really take these" cases (mine), but then she caught herself and backtracked and then pretended she did not say that. She refused to look at me and kept looking around... as if the excuse she was looking for was going to fly in from the windows. She then gave me a piece of paper and told me to "call the number and they will be able to help you." The number was to Prairie State Legal Services. ha! I asked her why she was telling me to call their office. She said, "They can help you better." I explained it was just the switchboard and they never answer. She was trying to just pass me off and get me out of the office instead of being a professional about it and telling a person that they cannot take this matter. I called her out about it and then let her know that I would post a review about their unprofessional behavior and practices and her lies to people, as well as the tape-recording of our conversation, which I've posted on the web to warn others to not use this agency. They are not legal professionals. They only waste your time and when we are seeking legal remedy for a wrong committed against us, it's unacceptable for these people to waste our valuable time. Their behavior toward me was reflective of Defendants' attorneys. I've been informed since, that this office provides confidential information to opposing parties in the cases they refuse to take. This was why I demanded to have my app returned. "H" first pretended to not know where it was and then said that she "has too much stuff to do and it's somewhere in her in-box", although there was only 1 app in her box as I stood. She then retrieved my app from one of the attorneys who refused to show their face, but instructed her on what "not" to say. Avoid this place. They only impose further harm members of the public.
