Navajo Tribal Utility Authority - NTUA - Fort Defiance, Arizona

The Navajo Tribal Utility Authority (NTUA), located at Address: Route 12, Fort Defiance, AZ 86504, is a well-known electric utility company that serves the Navajo Nation. You can contact them through Phone: 87295727 or visit their website at Website: ntua.com.

The NTUA is committed to providing reliable and affordable utility services to its customers. They offer a range of services, including electricity, natural gas, water, and wastewater services. The NTUA is dedicated to improving the quality of life for the Navajo Nation and is continually working to expand its services and infrastructure.

One of the key features of the NTUA is its commitment to accessibility. The NTUA has a wheelchair accessible entrance and parking lot, making it easy for everyone to access their services. They are dedicated to ensuring that their services are accessible to all members of the Navajo Nation.

If you are considering using the NTUA for your utility needs, there are a few things to keep in mind. First, it is important to understand the NTUA's service area and to make sure that you are located within their service territory. You can find this information on their website or by contacting them directly.

Another important consideration is the NTUA's rates and fees. The NTUA is committed to providing affordable utility services, but it is important to understand the costs associated with their services. You can find information about their rates and fees on their website or by contacting them directly.

When it comes to customer satisfaction, the NTUA has received mixed reviews. While some customers have had positive experiences with the NTUA, others have reported issues with billing, customer service, and reliability. According to Google My Business, the NTUA has an average opinion of 1.6/5 based on 14 reviews. It's important to keep in mind that every company has its strengths and weaknesses, and the NTUA is no exception.

Reviews of Navajo Tribal Utility Authority - NTUA

Pedric Gorman

4/5

Just the wheelchair accessible part is a little off. The parking lot is not good for wheelchairs. The entrance is fine. Great service. Nice employees. Good environment. 4-STARS. Could b9 5-STARS... It's just the parking lot.

Rob Platero

1/5

Howdy, NTUA cites there professional and respectful, bull. Their rude and there billing system sucks. I have had to deal with them for several decades, NO change, unfortunately!!

robert hunter

5/5

Thank you for getting the power back on in my area on a tonight. With snow and everything I was getting worried. Thanks

farrah lucero

1/5

Yes, navajo tribal utility authority really really needs to update their online systems, just like how they update on cellular services. Some customers don't have time to wait in line or be put on hold and never be served when they need to pay for their bills or they need copies of their bills. NAVAJO TRIBAL UTILITY AUTHORITY NEEDS TO UPDATE THEIR SYSTEMS AND BE MORE EFFICIENT WHEN CUSTOMERS NEEDS TO PAY.

Joanne Yazzie

1/5

Can't pay in person tried paying online with there new app it freezes when registering. Tried calling to pay bill no one answers. Calls get dropped after 20 minutes of waiting on the phone. Tried using there pay portal also freezes at the end and if there having this much trouble with thier portal and apps how safe is my payment information? So come on navajo nation what do we dowhat happened to helping the di'ne people? Can't even answer a phone what was the purpose of the new fancy building

Samatha Allison-thomas

1/5

No one answers and while being put on hold, the calls drop. They need a better service system and not charge people late fees if this continues.

Melinda Gruber

1/5

Why can't they fix there telephone for calls in regards of payment or other information? No wonder why people are being charged with over payment! Bad service!

Elysia Hubbard

1/5

We’ve been paying on time and they still disconnected us.