My Guardian Law - Jonesboro, Georgia

Derek G.

Me being in management I do not like writing negative reviews. But I feel I have no other choice. My job is transferring me to another state next month, so I’m trying to finalize this case before I leave. My case has been Finalized for about a month I was told by Stephanie that someone from the billing department will give me a call within the next two weeks. Well, I never received a phone call so I called and left several (5) messages but no one will call me back and answer my questions. Now this wasn’t the case when I first opened the case with guardian. Stephanie was great! But the billing lady don’t return phone calls. Is it out sight, out of mind or now that the case is over, you got your money, you’ll send me mines at your convenience. As we know when you’re dealing with an attorney, communication is Key on both ends. A simple call back is the best thing to do. Again, Stephanie was great, but I don’t think I would ever use guardian law group or recommend guardian law group to my friends and associates. It’s really about having respect for your clients. Returning call when they call you. That’s what makes a good law firm…..Good Communication by both parties.

Thanks, for listening.

Thanks
Derek Gholston

Kym's L.

My experience with them has been nice. Reading other reviews about the payout process being timely. Is making me a tad bit nervous. My case is settled. Due to my injury compensation is needed. Hopefully Guardian won't let me down, and expedite the process. Looking forward to a call from Stephanie soon.
( Kimberly Giles)

Keliara M.

Amazing company to work with overall. I’ve worked with other groups in the past and it took over a year to get any progress with them it took a little less than 8 months for the whole process and to get a check. The follow up throughout the process could be a little better overall it was hassle free. Richard at the end was amazing and had a great personality and customer service!

Angel G.

I hired Guardian Law to handle a case, and they collected funds from the insurance company in December 2024. They told me it would take about 30 days to allocate and distribute my portion, though they warned the holidays might delay it by a couple of weeks. It’s now March 2025—nearly 90 days later—and I still haven’t received my money. I’ve called multiple times for updates, only to be told they’re waiting on doctor’s offices to sign off on payments. Frustrated, I offered to contact the providers’ accounts receivable departments myself to speed things up, but Guardian Law refused, saying it would interfere with their relationships with these partners and delay the process further.

It’s disappointing to feel like they value their medical contacts more than their own clients. When I call, they answer about half the time, and when they do, I’m promised a follow-up call—which happens maybe 50% of the time. This lack of communication and accountability is incredibly frustrating, especially since they’re taking a significant fee for their services. If I paid any other company this kind of money for a job, they’d have it wrapped up in 72 hours. At this point, I’m still waiting, and Guardian Law seems in no rush to deliver.

Ashante H.

I am appalled by this office’s lack of professionalism. They don’t answer the phone, they don’t give you your money, and they don’t take your time into consideration. They push for you to do every single appointment that is not necessary, they don’t have a real address, and they don’t return calls. Also when reading through other reviews multiple people are having similar experiences. It’s giving SCAM and like you’re never going to see that money. I will not ever return or recommend this company to any of my friends. The 4.6 stars has to be a lie it’s giving 1.2 stars. My advice to you is to run not walk away from this law firm.

Derek W.

I had a great experience with Guardian Law Group, they were very professional in getting me a HUGE settlement payout. Additionally I settled in less than 6 months. I encourage anyone to do business with such a great group!

A P. S. C. L.

Everyone at the firm is so nice and respectful. Especially Galina. I am grateful for everything she did for me during this process. It was definitely worth the wait. I recommend this firm if you're ever in need.

Tenneishia C.

Hello! Guardian Law Group was so amazing and attentive to all my needs! I didn't have any concerns throughout my whole case. I've appreciated everything from everyone, especially Katilla! Thank you guys for all of your help and patience! ❤️