Legal Services NYC - New York, New York

Katie

Bankruptcy case, EVERYTHING done professionally from my side & EVEN THOUGH THEY HAD THE SAME INFO IN THE VERY BEGINNING, after a MONTH they ‘concluded’ I DONT qualify for ‘pro-bonno’/free services !! WASTE OF MY TIME & ENERGY !!! 😤 Too many reps. 2nd rep, Stephanie M, wasn’t professional/didn’t take things to her heart.. (didn’t remember to make my application updates, never replied to texts/called back, etc) 3rd rep, David F, ALSO wasn’t prof & READY when he called me & ‘couldn’t see’ my submitted application, like HOW ?! 😟 (while his ‘substitute’ LAW STUDENT saw everything VERY clearly ofc! must’ve been a ‘parents’ generation’ issue too I guess..🤷🏻‍♀️) and he changed his mind/dropped my case in like 2 days! 🤨 & that LAST assigned LAW-STUDENT, Amanda A, seemed THE best/HUMANE, PROFESSIONAL (even though she hasn’t even graduated yet) & THEN Stephanie stopped my case saying that I don’t qualify for PRO-BONNO services bc I’m ‘married’ & my husband has relatively high wages (that I repeated MLN times that I NEVER get those! we’re FINANCIALLY INDEPENDENT/haven’t even filed taxes yet together, etc, Ii pay my rent, etc!!) now the 2nd legal services told me the same thing ‘legally’ but at least they told me RIGHT AWAY & DIDNT make me fill out the application/dedicate SO much of my time & energy for NOTHING ! which is PRECIOUS, I have MLN other urgent things to do rn along with this bankruptcy!! 🤨

IN CONCLUSION—PRETRY BAD EXPERIENCE, NOT RECOMMENDED !!

Lisa J.

Don't waste your time here trying to get help. Don't believe anything on their website. Everyone here is incompetent!

Jay D. P.

Don't even deserve a star. Appalling. This joint has the effrontery of attaching itself to the word "Veteran" with the misleading "Veterans Justice Project" I, a combat veteran disabled, showed up early just to be told by the reception desk that the outfit had moved from the 6th floor to a murkier 7th floor. At 9.30 am what appeared to be a worker waddled down the corridor. To welcome me with more confusion as the pop-up looking joint doesn't welcome walk-ins but does appointments only. I asked if I could make one then. The response was: "you have to call the hotline". Wow. Impressive. I did what I was instructed and the recording buzzed me to try again at 10 am. When I called at 1005 the same worker comes on, started screening me as if I was speaking to a lawyer who wasn't and decided then and there, I wasn't qualified or worthy of their services. Never received such an unwelcome and unprofessional treatment since my receiving party at Parris Island in 1990. Whoever runs this place, or the grant-feeder should (re)train the staff of 1 or fired them and removed the word Veteran from their website. A disgrace to our service.

Rosemarie R.

Went there for HELP and Ms. Acron had no intentions in helping me with my situation and paid no attention to what I had to say. I felt right @ the beginning all she wanted to do was put my name on file to show she did some work(NOT). I'll try again but NOT WITH HER!!!

Scott P.

When you find yourself in major debt and don't have the ways and means to pull yourself out, it is an extremely depressing place to be in. But when you find agencies that offer legal services to those that meet the criteria you think you are able to see some light within the storm.

So I contact NYC Bankruptcy Project and schedule an appointment to attend a mandatory workshop which is basically a breakdown of the services they do or do not offer. At the end of the workshop there are a few legal assistants and/or pro bono attorneys that meet with you, review your documentation and assess whether or not you meet the criteria for their services.

My appointment was 6/8/16. I submitted all my documentation and was told that I met the criteria and was accepted to receive services to file for bankruptcy. The next step was to wait to be contacted in order to set up another appointment to start the process. The contact person was Stephanie Miranda(Bankruptcy Paralegal).

After about a month I send Ms. Miranda an email to follow up and I got no response. Another week goes by and I contact her by phone. I explained that I hadn't heard anything and I just wanted to follow up. She stated that she will contact the attorney that is assigned to the case and I should be hearing from him in about a week or so. A week goes by and nothing. Another week goes by and still nothing. I shoot Ms. Miranda an email and again no response. So I had to call her again. I basically had to repeat everything and remind her she said the attorney would contact me within a week, 3 weeks ago. She indicated she would contact him again and if I don't hear anything I should call back. Annnnnnd a week later I'm calling Ms. Miranda back. It's now 8/31/16. She explains that the attorney had some type of emergency and was out of town for a few weeks. I let her know that I understand that my case is Pro Bono and I know it's not a top priority but I was basically looking for some reassurance that my case was going forward.

I am now provided with the contact information of the assigned attorney. Mr. William Corso. I sent him an email and he contacted me withing a couple hours. He did explain to me that he was out of state on a family emergency which I understood. As I explained to Ms. Miranda I just wanted to make sure it was still getting done considering the time that had passed. He said yes and apologized several times. But it was cool. I was relieved to finally have contact with him and be told that we are moving forward.

The next step, as it was explained to me was that he needed to do some type of conflict search to make sure that his law firm is not already representing one of the creditors that were after me. That made perfect sense to me. So I sit back an wait. One week, two weeks and on the third week I contacted Mr. Corso to follow up. Again he apologized several times and indicated that he still hadn't check for the conflicts. He then asked me if I received anything new in the mail from any of the creditors. In which I did. He told me to email it over to Ms. Miranda ASAP, he will do the conflict search and I should be scheduled to come in the following week to START the paperwork.

A week goes by and I shoot an email:
"Hey William, just wanted to follow up and see how you are making out with the search" and he responded "Scott, I should have final confirmation tomorrow. I will give you a call then." It's now 10/3/16.

I'm running out of characters for this review so I'll wrap it up with this. Mr. Corso never called or responded to me again after several more attempts to contact him. The same goes for Ms Miranda as I contacted her again by email and phone and left a voice message.

It's now 12/8. I was left hanging. Very unprofessional! And very disappointing!

Sincerely,

Still in debt

Natasha D.

Ms. Denise Acron told me at the last minute they were not going to help me. After having me wait days to let me know if she was going to take my case or not. She was a unprofessional. And useless.

stawert L.

Super professional. Wonderful staff special mr william

William W.

This place is a Joke Don"t waste your time!