5/5
December 20, 2019 around 845am, I faxed important documents which were requested by Patrick who also works with Legal Aid of NC. I received a call from Jim no longer than than a couple hours of faxing my documents. He explained what to do next, etc. ,I was quite happy with the professional response and the immediate feedback.
Jim took his time explaining what the letter meant, and how I should go about to responding to it. He was terrific! Not only professional, but kind and caring. He took his time with me. That goes a long way. Thanks Jim!