michelle A.
1/5
The lawyer is very pleasant and respectful. I. My experience may not be your experience when I call this Law Firm I let Diego that my insurance would not be taken responsibility for this accident. I asked him if they could still represent me. He said yes, they would get a copy of the police report. And try to get the charges dismissed. My first meeting with the lawyer representing this Law Firm was with a young lady. She came late to the courthouse, she wanted me to fill out a pretrial intervention form. I informed her that I couldn't fill out that form because my insurance was not taking responsibility for this accident. She asked me how do you know the insurance company has to take a responsibility? I said because it's written on the the paper. She said well let's fill it out anyway, she filled it out. I asked the young lady to have Miss Duvernay call me. When Miss Duvernay called me, I said, I had informed you that I my insurance was not taking responsibility for this accident. So I don't know I can't do the pretrial intervention. She said, you didn't inform me because I don't answer the calls. I said well I am from Santiago, she said you mean Diego I said yes maybe we can get it dismissed on the fact that he didn't give you a police report. We're on the same page now I understand. Now before my next court date I called Diego to ask him to describe the person that was coming to meet me if it wasn't going to be Miss Duvernay. He said , well we only work with two other ladies so it would be one of them preview when I got to the courthouse a gentleman call me on the phone asking me where I was located. He said I'm here to pick up the pretrial intervention form. I said okay I'm getting frustrated now I've already told Miss Duvernay is that my insurance is not taking responsibility for this accident. So he went and got a copy of the form, he said I read it I was hoping it didn't indicate that's the insurance had to take responsibility for the accident but it does. Miss Duvernay call me later that evening, she said, I thought you wanted to go ahead with it. I said that I can't do pretrial my insurance is not taking responsibility for the accident. A court date was set and missed, because I wasn't informed of the court date I just happened to check my mail, while checking my mailbox I realize that he got a failure to appear. The first thing I did was to send a message to Miss Duvernay. When she sent me a message back it started off with: "first of all..."The Law Firm did send a lawyer to go fix it. Her name Kristen Clark. I was told to wait for my next court date, the law firm would inform me. I did not believe them so I called for my next court date. They did not show, there were two other court date set they did not show for either one of those court dates. The judge even called the law firm they still miss the court date. It took a Google review Duvernay and the chargeback. She told me she had conflicts in the court should have known about it. There was only one problem she wasn't assigned to my case unless she was Kristen Clark. She did show up the next court date, but during the third Miss court date I was asked, if I wanted a public defender, I said yes. But when Ms Duvernay asked me to give her a chance I said okay since it wasn't her that was supposed to show up. Now I was told signed up with this Law Firm they would get a copy of this police report. But the public defender delivered it to me and I had to take it to the law firm. On the trial date we were supposed to meet at 9:15 because the trial was at 10:00. Miss Duvernay as with every court appearance we made she came at 9:40, I could excuse that but at 9:40 was when she told me all the evidence I had ,was usable. They had the information for a year. My Insurance indicated that they were looking at the cars damages. She did not ask for the pictures. So we went in the court with nothing. I had a diagram of the damage. Miss Duvernay asked, what's that? It was then I realized that nothing I uploaded was looked at.