Greater Boston Legal Services - Boston, Massachusetts

Antoinette D.

Juan was really nice to talk to. Kind demeanor, gets straight to the point of how you need aid and assistance. He was informative. Ask for him to get the help you need to connect you to the right people.

Andrea M.

Terrible service. I had a phone intake for possible representation or “legal advice” for a housing court legal matter and was called two weeks later but missed it. Called back the next day and left voicemail and emailed the email left on the voicemail. Never heard back so called again two weeks after and left another voicemail. A week after that I finally heard back and was given no advice other than what I already know. Was also told shelters are full which I already know, which is a problem in itself. I had to cut the call short and was told she’d call me back the following Tuesday to give me phone numbers to call and never called me. No help at all. Not a good position to leave people in who are struggling and need legal guidance.

benjamin D.

It is deeply disheartening to witness an organization that claims to serve the community engage in practices that harm families rather than prioritize the best interests of children. Greater Boston Legal Services, particularly the supervisor of the Domestic Violence Unit, their legal team, and the broader system, appear to be operating in a manner that undermines justice and fairness. There are serious concerns about the unethical coaching of individuals to obtain false restraining orders, which are then weaponized in family court to gain an advantage in cases. This behavior not only fails to support families in need but exacerbates conflicts, causing further harm to children who deserve better.

As an organization tasked with serving the Boston community, Greater Boston Legal Services is failing in its mission. Their actions are contributing to systemic injustices, and it is imperative that these practices be addressed and corrected. Families and children deserve a system that fosters healing, fairness, and genuine support, not one that perpetuates harm and division.

Sonia C.

Sad to know that this organization which receives State funds had DENIED me services just because I used to have a lawyer and NOW that I am not able to pay for lawyer they used that as an excuse to not provide services. I never do reviews because my time is more value than wasting time on writing something that could probably won't change anything, however this specific place deserves to have a terrible review and I hope the people who read this don't visit the place and the Suffolk District Court stopped sending customers here and suddenly they closed. If an organization that is Public receives funds from the people AKA Taxpayers then they SHOULD NOT be allowed to denied services, based on previous economic status of people.

Dan M.

All I have to say is when the employee picked up the phone call. She seemed annoyed and upset right away. I was nice and polite to her but please retrain your staff on how to handle calls…. Thanks for being “understanding” to the representative who was the call. We all aren’t blessed with the same cards in life and we are all trying to survive just like you are…. Just be mindful when calling there might be rude staff who are inconsiderate about legal representation.

Three L.

I couldn’t even get a simple question answered when I called. She said she’s not a lawyer.

Liz S.

The lady who answers the phone is rude very rude she definitely should be relocated to another position

Jacob T.

30 min hold still no answer, should I continue to wait just for no one to pick up!