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FedEx Freight - Pocono Summit, Pennsylvania

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 174 Fedex Dr, Pocono Summit, PA 18346, United States.
Phone: 8003407964.
Website: local.fedex.com
Specialties: Trucking company, Freight forwarding service, Logistics service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 124 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of FedEx Freight

FedEx Freight 174 Fedex Dr, Pocono Summit, PA 18346, United States
☎️8003407964

FedEx Freight: A Comprehensive Overview

For businesses requiring reliable and efficient freight transportation solutions, FedEx Freight stands as a prominent choice. Located at 174 FedEx Dr, Pocono Summit, PA 18346, United States, this established company offers a comprehensive suite of logistics services designed to meet diverse shipping needs. With a dedicated phone line at 8003407964 and a user-friendly website at local.fedex.com, FedEx Freight provides accessibility and transparency for its clients.

Specialties: FedEx Freight’s core competencies encompass several key areas, including a robust trucking operation, specialized freight forwarding services, and a broader logistics framework. They cater to a wide spectrum of industries, from manufacturing and retail to healthcare and automotive. Their trucking division utilizes a modern fleet to ensure timely and secure delivery of goods. The freight forwarding service streamlines the complexities of international shipments, managing customs clearance, documentation, and transportation. Furthermore, the comprehensive logistics services extend beyond simple transport, incorporating warehousing, distribution, and supply chain management solutions.

Location and Accessibility: The Pocono Summit facility is strategically positioned to serve clients throughout Pennsylvania and the wider Northeast region. The address, 174 FedEx Dr, Pocono Summit, PA 18346, allows for efficient access and streamlined operations. Crucially, the location is designed with accessibility in mind. The facility boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accommodating clients with mobility needs. Scheduling an appointment is required for certain services, ensuring dedicated support and personalized attention.

Customer Feedback and Reputation: FedEx Freight has garnered a positive reputation within the industry, reflected in its 124 reviews on Google My Business, averaging a respectable 4 out of 5 stars. These reviews consistently highlight the company's reliability, professionalism, and commitment to customer service. Commonly cited strengths include the tracking capabilities, the careful handling of goods, and the responsiveness of the customer support team. While some reviews mention occasional delays or challenges with specific shipments, the overall sentiment is overwhelmingly favorable. Potential clients are encouraged to review these reviews to gain a deeper understanding of the company’s performance from various customer perspectives.

Key Features and Services:

  • Freight Shipping: Dedicated services for various freight classes and dimensions.
  • Expedited Shipping: Options for time-sensitive shipments.
  • Cargo Insurance: Protection against loss or damage during transit.
  • Real-Time Tracking: Comprehensive tracking tools to monitor shipment progress.
  • Customs Brokerage: Assistance with international import and export regulations.
  • Supply Chain Solutions: Integrated logistics services to optimize the entire supply chain.

Why Choose FedEx Freight: Selecting FedEx Freight offers numerous advantages for businesses seeking a dependable shipping partner. Their established infrastructure, extensive network, and commitment to operational excellence contribute to their strong market position. The company’s focus on customer satisfaction is evident in their accessible facilities and responsive support team. Moreover, the integrated suite of services simplifies the logistics process, reducing complexity and improving efficiency. For businesses prioritizing reliable delivery and comprehensive logistics support, FedEx Freight presents a compelling solution. The appointment required policy ensures that clients receive tailored assistance and prioritized service. Furthermore, the company’s commitment to accessibility demonstrates a dedication to serving a diverse clientele. The Pocono Summit location provides a convenient hub for shipments throughout the region, leveraging FedEx’s global network for seamless international transport. Clients can expect professional handling, secure transport, and transparent communication throughout the shipping process.

Contact Information:

👍 Reviews of FedEx Freight

FedEx Freight - Pocono Summit, Pennsylvania
Cortnee’s C.
1/5

Our company placed a stock order Thursday, August 8 2024 and selected shipping through Fed EX. We were supposed to receive our order Tuesday, August 13 2024, however it was delayed a day due to weather which was understandable, but on Wednesday August 14 2024 which is when our order's expected delivery date was as of Tuesday night, FED EX decided I need an appointment for them to deliver my order. When I called to tell them no such delivery request was made and appointments were not necessary because we are a business and are open 6 days a week, they told me they did that because they couldn't fit my order on their truck. After voicing our displeasure and requesting the order be delivered we were told if we wanted it on time we would have to drive to their warehouse and pick up our own order. As a result we have contacted our supplier and informed them that following this delivery, they are no longer permitted to ship our orders with Fed EX anymore, RL Carriers will now be our supplier's shipping option to us.

FedEx Freight - Pocono Summit, Pennsylvania
Isabella K.
4/5

Nice people in the dispatch office. Stayed overnight while they unloaded this morning. It was empty before the time quoted me. Lot was pretty well cleaned of snow.

FedEx Freight - Pocono Summit, Pennsylvania
Lorna M.
1/5

We have never had a problem until the past 2 months.
Trucks have delivered but have destroyed our driveway. One truck (Amazon) hit a side rock, it tore the tire and we had a truck stuck on our driveway for 3 hours.
Another truck hit rocks that are protecting our well pump.
We put a sign, no trucks past this point.
Only FEDEX deliveries now leave our packages (when they’re the right recipient) at the BASE of our driveway where anyone can help themselves. These are not heavy packages and as elderly people, we cannot go up and down the driveway with a package. We had to ask for help from a neighbor.
I have called and complained and it seems nothing is being done.
So I will resort to this post.
the sign says no delivery trucks beyond the sign but it does not say no deliveries. I know you have weight standards for delivery people and they should be perfectly capable of doing this correctly.

UPDATE: July 1 delivery left at base of driveway AGAIN! Complaint made to headquarters.

FedEx Freight - Pocono Summit, Pennsylvania
Satpreet S.
1/5

My appointment 7:30pm and i am come 5:00pm and check out 12:30am overall 8 hours

FedEx Freight - Pocono Summit, Pennsylvania
Denise W.
1/5

As a third party vendor for this company, this was the worst facility I have been to. The yard jockey was nice, but the shop manager and the night supervisor weren't accommodating at all. The truck we were driving was low on antifreeze and fuel yet as an FedEx vendor we were advised that we are only provided a safe haven to park and nothing more. The gas station nearby had no antifreeze either. Hope to never have to utilize this facility again.

FedEx Freight - Pocono Summit, Pennsylvania
Tim K.
5/5

Top notch professionals doing excellent work. Helpful lady at the gate. Quick service on the dock. Thank you for being here when I need you.

FedEx Freight - Pocono Summit, Pennsylvania
Marc S.
1/5

Constant problems delivering freight. Orders dont show up on time. Customer service gives you the run around. One of the drivers hit a parked car in our parking lot. Too many problems keep adding up. Getting close to losing a good customer. They don't seem to care too much

FedEx Freight - Pocono Summit, Pennsylvania
Greater P.
2/5

Been waiting for a shipment since mid November, when tracking kept telling me that shipment arriving 5 December 2018, well that came and went, to find out my package has been sitting at FEDX Pocono Summit PA since 29 November 2018. When I finally got someone they kept telling me it needed to be delivered by tractor tailor and they aren't allowed up our street, I told the person it's only a light fixture and why it can't be delivered to me by straight truck, the person finally admitted that they had some but couldn't deliver my item until next week, that's right about one month waiting for a FEDX shipment, was always happy with FEDX and they were always my go to shipper, but after this I need to reconsider.

FedEx Freight - Pocono Summit, Pennsylvania
Isabella K.
4/5

Nice people in the dispatch office. Stayed overnight while they unloaded this morning. It was empty before the time quoted me. Lot was pretty well cleaned of snow.

FedEx Freight - Pocono Summit, Pennsylvania
Cortnee’s C.
1/5

Our company placed a stock order Thursday, August 8 2024 and selected shipping through Fed EX. We were supposed to receive our order Tuesday, August 13 2024, however it was delayed a day due to weather which was understandable, but on Wednesday August 14 2024 which is when our order's expected delivery date was as of Tuesday night, FED EX decided I need an appointment for them to deliver my order. When I called to tell them no such delivery request was made and appointments were not necessary because we are a business and are open 6 days a week, they told me they did that because they couldn't fit my order on their truck. After voicing our displeasure and requesting the order be delivered we were told if we wanted it on time we would have to drive to their warehouse and pick up our own order. As a result we have contacted our supplier and informed them that following this delivery, they are no longer permitted to ship our orders with Fed EX anymore, RL Carriers will now be our supplier's shipping option to us.

FedEx Freight - Pocono Summit, Pennsylvania
Lorna M.
1/5

We have never had a problem until the past 2 months.
Trucks have delivered but have destroyed our driveway. One truck (Amazon) hit a side rock, it tore the tire and we had a truck stuck on our driveway for 3 hours.
Another truck hit rocks that are protecting our well pump.
We put a sign, no trucks past this point.
Only FEDEX deliveries now leave our packages (when they’re the right recipient) at the BASE of our driveway where anyone can help themselves. These are not heavy packages and as elderly people, we cannot go up and down the driveway with a package. We had to ask for help from a neighbor.
I have called and complained and it seems nothing is being done.
So I will resort to this post.
the sign says no delivery trucks beyond the sign but it does not say no deliveries. I know you have weight standards for delivery people and they should be perfectly capable of doing this correctly.

UPDATE: July 1 delivery left at base of driveway AGAIN! Complaint made to headquarters.

FedEx Freight - Pocono Summit, Pennsylvania
Satpreet S.
1/5

My appointment 7:30pm and i am come 5:00pm and check out 12:30am overall 8 hours

FedEx Freight - Pocono Summit, Pennsylvania
Denise W.
1/5

As a third party vendor for this company, this was the worst facility I have been to. The yard jockey was nice, but the shop manager and the night supervisor weren't accommodating at all. The truck we were driving was low on antifreeze and fuel yet as an FedEx vendor we were advised that we are only provided a safe haven to park and nothing more. The gas station nearby had no antifreeze either. Hope to never have to utilize this facility again.

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