Block Advisors - Denver, Colorado

jaden C.

I am young and this was the first time I have done taxes on my own. I had to file both a W2 and also a 1099 for the first time this year, and being fresh out of college I'll be the first to admit that I don't know much when it comes to taxes. I had an appointment with Katherine who honestly made the experience horrible. I ended up leaving before the whole process was even over because of how bad the experience was. Katherine was very disrespectful and made the entire process super confusing. Again, I do not have experience doing my own taxes. But I showed up with all documents and info I needed. Everyone starts somewhere when it comes to this kind of stuff. I understand Katherine could've been having a bad day, which we all have sometimes but my experience with her was totally uncalled for. I had to file a 1099 for the first time and I learned you have the ability to write off certain things and I had a lot of questions surrounding that. Which immediately I felt belittled and dumb for not knowing the answers. Overall, this was my first experience with taxes and it left a horrible taste. I know H&R Block probably has amazing employees I just would not recommend Katherine.

Gabe H.

I'm absolutely livid with the job Kevin Alleger did, and I basically got scammed. Kevin seemed visibly confused the entire time we filed my taxes, and he kept contradicting himself. I gave him the benefit of the doubt because he's supposed to be a tax proffesional. I was expecting $1,410 back for my federal return, and I got back TEN DOLLARS. KEVIN WAS OFF BY $1,400. This is absolutely unacceptable. I don't think I've ever been more mad at an employee than I am at Kevin right now. I paid $400 for him to screw up my taxes, and I was really counting on that refund. I feel like I was deliberately taken advantage of. Then to make it worse, the office is closed, the main voicemail box is full, as well as the voicemail boxes of almost every extension available to call. Block Advisors should be ashamed of this. I will be persuing a full refund of the $400 I paid to have my taxes screwed up, and a follow-up appointment with a real, qualified tax proffesional. You know, someone who won't be off by $1,400.
Edit: My state return was also off, kevin alleger made 5 mistakes in just the state return. Photos attatched.

haley K.

A friend of mine went to get her taxes done with Katherine, and Katherine was extremely rude and belittling towards her, and yelled at her when she asked to leave, making her sob crying afterwards. I understand everyone has bad days, and I truly hope that’s what this was, because this is truly not how people you are providing a service for should be treated. I spoke with Ebony on the phone and she was very kind and helpful, and I would recommend working with her.

Bethany F.

Absolutely horrible experience with this HR Block! I scheduled an appointment with Lynn and the whole time she was rude and disrespectful! After filing she said she would send me payment plan options to pay my balance I owed to the IRS and has completely ghosted since. I’ve tried calling this location almost everyday and I can’t get an answer out of anyone. Really unprofessional.

Chris M.

Tax advisor wasn't sure about CO state EV tax credit and did not even bring the credit up to me nor file it on my behalf until I asked about it and researched it myself. She would have completed my taxes without this credit if I wouldn't have intervened.

I would have lost $5,000 in this credit alone. The tax prep fee ended up being just over $1,000, therefore I would've lost $6K in total using this service.

If you use H&R Block I would recommend being VERY familiar with credits you're eligible for.

I had actually attempted to complete my taxes myself on the military free version of H&R Block online, but the forms for federal and state EV credits weren't available. None of the information I entered would transfer to a paid version. This is why I ended up using an H&R Block "pro" instead, which cost quite a bit considering all the oversight required. Crazy toe as well that even the tax pro couldn't see all the info/forms I already completed, which was 90%+.

Will be using a different service next year.

Christine L.

Do not trust this company to do your taxes. They did our 2022 taxes and did them wrong. They refused to admit fault and refused to correct anything. The person who called to tell us they weren't going to do anything about their mistake didn't even know anything about taxes. It's the blind leading the blind there.

Terri L. B.

I had worked with Suzanne Matthews several years ago to do an amendment and she was great! I certainly remembered her and since I had put off my taxes this year...I decided I would go back to Block Advisors. They were so helpful and fit me in for an appointment with Suzanne. Once again she was very professional, friendly and more than happy to answer any of my questions. I truly appreciated her valuable service! Great office with a friendly and professional environment.

Gary G.

We have worked with Suzanne for several years, and we find her very thorough, informative and professional in her work. In addition to handling our current taxes, she is willing and capable in fielding our questions and preparing us to be in the best position possible in our tax situation for the year ahead.