Better Business Bureau (BBB) of Southern Colorado - Colorado Springs, Colorado

Monica Romero-Sanchez

So far we have had a very good experience with DaBella. We will be getting a new bathroom put in can’t wait. Nikki Vance and Maliyah Ceoestine are very awesome sales people. They got us the budget we could afford. They made sure they didn’t leave with not helping us. We look forward to working with them

Cynthia COPE

Outstanding HVAC kudos for Signature Springs HVAC Inc.

I want to give a big shout-out to Signature Springs HVAC Inc. 👏👏👏👏👏👏 I'm a very happy customer and wanted to share my wonderful experience.

Thank you, Signature Springs, for the furnace tune-up! I truly appreciate the outstanding service provided. Taylor was polite, respectful professional, and, most importantly, knowledgeable about the job.

This experience was a huge relief, especially since I've been scammed by HVAC companies in the past.

With winter approaching, many people are rushing to take advantage of the $29 HVAC service. Here’s a piece of advice: "You get what you pay for!"

I highly recommend Signature Springs to anyone in need of HVAC assistance. Thank you again, Taylor!

Hong Kong Developer

I just called the BBB on Friday August 25, 2023 to ask about membership fees as our franchise is opening an office in Colorado Springs in late September and the memberships sales girl literally became rude with me and hung up the phone. I am shocked. The BBB seriously has people working for them who treat potential members like this? Well the fun thing is, google reviews work so since she treated me like this, we decided to leave a review when her exact words were, she could not find out website that has been up for years. I asked her to spell it out and she said I am done with this<< Amazing. I asked what do you mean are you done with this do you have a problem with me or something? She said yes I do and she hung up. I plan on taking this all way to the top of the BBB headquarters and let the main person in charge know how we were treated. We are not interested in joining now but at least you know reviews go a long ways on google. Her name was Carla, Karla or ? She said it so fast we could not get.

Jamilla Watkins

All Customs Decks are an amazing small business, from picking the design and making it come true. I would recommend this company over and over again. The customer service is high tier and the professionalism of the workers were impressive.

Dorothy Mack

It is useless to file a complaint with BBB. I went through mediation with them, and they kept saying "We're not roofers" whenever a technical point came up. As long as the company responds (even with lies), it's seen as a "good faith effort." The roofer (Colorado Pro Roofing) lied to the mediators about what it cost me to fix his mess. But the mediators (who had my receipts already) didn't even bother to stop and fact check! The roofer offered me a fraction of what he cost me initially and to fix up his mess, yet that is considered a "good faith effort" by the BBB. They tricked me into mediation just to get $100 dollars out of me. They had no intention of actually studying the rip-off. Choose a company by reviews on Yelp!, Google and Facebook -- not by the BBB.

Eric Apodaca

Professionalism, Quality, Value POOR
April 22-25, 2022
As a dedicated 30 year public servant to the Colorado Springs metro area and I've worked many cases involving people in our community being taken advantage of. I was bit reluctant to write this review but I felt I owed it to the public to be aware and to always ask for proof or get a second opinion. I believe that this shop, the manager Matt, the front desk staff to include the technicians have a communication training issue. I am concerned that other individuals who are not as knowledgeable about vehicles, they have given me the perception that others may be overcharged or getting repairs that are not really needed, this is based on my personal prior experience with the Jetstream location.

My circle of contacts is very large and I can guarantee you right now I would never recommend Aspen Auto for any repairs, oil changes and felt invalid as a customer knowing that I have lost trust in there company. I have expressed my concerns with the management Matt believing that I may also have the need to contact the owner of Aspen Auto including The Better Business Bureau for the safety of the community awareness.

I've had my vehicle serviced at Aspen, North Jetstream for the last couple of years mainly doing oil changes as they had come highly recommended but they would always keep my vehicle all day even with an on line appointment first thing in the morning. Poor Customer Service.

I recently had my vehicle towed after hours to the Aspen Auto on Tutt, due to my unforeseen circumstance, dropped off for the next morning on a Friday to have it evaluated. I called them at 10am asking if they received my truck as no staff called me. By the end of the day I received a call back telling me that I need a new engine (est 10-$14,000 for complete job, maybe) I was told they would get back to me as soon as possible. No call back on Friday till the next week, Monday which continued not with a phone call but with a with a “text” stating that I was going to need to spend $17,000 on an engine. I was later told I would be out of my vehicle for the next two to three weeks with no guarantee on time frame. Feeling I was trapped I almost gave them the go ahead but I decided to pull my vehicle from their shop late Monday and send it to the dealership for a 2ND opinion.

The dealership evaluated my truck the following day, Tuesday and advise by 10am of the diagnosis so the repaired it and it was completed for $1,000.00. I picked up my vehicle at 4:00pm that day.

May 2, 2022
I later spoke to the manager at Aspen, Tuff location, Matt who I felt was giving excuses regarding the diagnosis of the vehicle and blamed the error on his front staff. If this is the case I am concerned that the front staff is lacking customer service training and they falsely made promises to include providing information that was not valid or their position to relate to the customer. They spent more time trying to find an engine with little effort to properly diagnose my vehicle.

Mark Harter

I'm a disabled retired Veteran in Colorado Springs, and we appreciate the BBB's assistance in resolving an issue we had with a local home contractor. The issue was the contractor refused to provide the warranty they originally promised. The BBB was fast, efficient, and was able to work with the contractor to obtain the written warranty. Especially appreciate Alexis and all her assistance and responsiveness.

Ron Rubin

I had Rampart Roofing replace our roof due to hail damage this summer, 2015

They were terrific. I would have them back in a minute! I dealt with Tom Hennessey who kept me informed, answered all my questions, was prompt in his replies to my questions when I was unsure of the work that would be performed, assured me that it would only cost the price of my insurance deductible (which was true) and was a genuinely nice person to deal with.

When they couldn't show up for a week due to weather, he called and explained why, he gave us options for the color of the gutters to be painted, he gave me quotes on gutter guards if I wanted them to be installed, and even got back in touch with us when he was out of town at a convention for his industry.

The work took a little longer than they anticipated, which was fine with us, but they called and explained why. Their clean-up was absolutely impeccable. That is the sign of true professionals, in my opinion.

I noticed their signs in our neighborhood because others were using them so I asked one and she also said they were terrific to work with - that is why we got a quote from them.

I got quotes from five roofers. Their quote was competitive and then Tom told me the total costs and explained every detail. I am very happy with the work provided. There was no pressure to pay up front but I paid them right after the work was completed since everything was done as agreed.

Description of work:

Rampart replaced our roof and our gutters due to hail damage from this past summer. Screens on our windows were also replaced.