Bank of America Financial Center - Richmond, California

Wilfredo Molina

Completely bad customer service, there was an exaggerated line and I asked who she told me was the manager, her name was Kimberly Meza, she had a very bad attitude from the beginning. When I asked her how she could help me make a transfer, she told me that the closest appointment was in 3 weeks and I asked her if there was an earlier way to do it and she told me, I am the manager, the only one who makes the decisions here. If you want, come tomorrow without a guarantee of anything. But I say 3 weeks is because it is 3 weeks if you want and if not, I don't care about your problems. I have many more clients to serve. The bad thing is bank they don’t take any action to be better

Nicola Spence

I write to express my profound disappointment with the level of service I encountered yesterday. As a dedicated member of the Bank of America Advisory Panel, it saddens me deeply to have to bring forth this issue, but I feel compelled to share my troubling experience.

I visited your branch with an urgent business concern. The two week delay option in setting up an appointment was exceptionally concerning. Instead of the assistance and respect I anticipated, I was met with a distressing level of disrespect from two of the employees. Despite my utmost efforts to maintain a courteous demeanor, I was informed that my tone of voice was not appreciated. This encounter was disheartening, especially with the bank manager was present in close proximity. It became apparent that the employees lacked an understanding of the complexities of conducting business and fell short in basic customer service interactions. In my own line of work, such disregard for customers' needs and disrespectful conduct would have led to severe consequences. My issue was solved with a 15 minute call to Bank of America. It should have been solved in a similar fashion when I went to this bank location. I ask the question the purpose of having bank locations. It was a waste of value time.

This experience left me with the unsettling impression that this branch does not prioritize the needs of valued customers, particularly those who do not speak Spanish. This perception is deeply troubling and does not align with the core values of inclusivity and excellent customer service that Bank of America strives to uphold. The best asset of this bank location is indeed the security guard.

सुजन उपाध्याय पाठक

Don't know why its ratings are bad but for me it was too easy to open account tahnk you !

Chantell Jordan

All I need to say is this is the worst bank I’ve ever been to in my life. The customer service is horrible. And you would think the manager would be a little better, but she was horrible as well. They treated me like I was coming in there to rob the bank. I paid attention how people of their color came in and how respectful they was to them as soon as I got to the window , this is what happened They’re Were very rude when it comes to color. I had the worst experience ever with Bank of America customer service on McDonald in Richmond California they need to retrain their cashiers because they are the most rudest disrespectful people I have ever met And that’s because they are hidden behind that thick glass but from now on, I’m just going to start calling the blood of Jesus and see if that makes them have a better day

Ziba Shahpar

Were not even able to squeeze me in for a quick wire transfer for another month!! This is insane and not sure if they are understaffed but this is urgent.

Naren

Worst customer service ever. I had an appointment for notary on 10/19/23 10:30 am. We were there on time with all required documents. They lady declined to notarize and took her 15 mins break in the middle of our appointment and I had to wait 20 mins to show and explain the documents. But when she came back from break with all the attitude and refused to look at the documents and asked me to go to UPS to do notary. She was just wasting everybody's time and not doing her job. SHE SHOULD BE FIRED. It was two page documents can be found anywhere in the internet and I brought two copies of it and she kept saying need all the pages. If Bank of America cares about customer service, She should be fired. Never go to that branch, or even avoid Bank of America.

Bhawati Timilsina

Very bad service. We gave business account. They are very rude and bad attitude. The teller lady not able to catch the name blunt hair short height. She doesn’t know how to talk with customer and made satisfactory. What I ask she totally done opposite but we came back but like to talk to supervisor look alike they are same race she had also so much attitude. Instead of she need to talk to her employee she was angry with. We really don’t go in this location. First time omg. They need to go In shattuck ave berkerly and learn. We have business account they treat us bad how about other

Eddie Galvan

This place really is a joke
They don’t care about their ‘customers’
Making me strongly considering finding another bank