Angela J.
1/5
We used Allen Lacey for a closing in February 2021. From day one I was not impressed with this Law Firm, but the person we were buying the house recommended him so that was fine with us. Year and a half later we have to communicate with Allen Lacey to get additional information for closing where we are now selling the property. The whole office was shut down for a week with no contact, so we had to wait until they returned to the office, therefore we had to postpone our closing.
As I read over Mr. Lacey's email to our new closing attorney, Mr. Lacey had reported to them that we owe a substantial amount of money still and applied late fees to that loan. At that point, I emailed Mr. Lacey and asked what the late fee was and why did he state we owe that money? He replied back saying the maturity date was 4/2/21 --- no explanation, no nothing --.
I then called his office, Mr. Lacey answered the phone, he is rude and sounds like you are bothering him every time I call. I then ask if he would please explain to me why he shows us owing a late fee and a loan that was already paid off. He was short tempered and gave no explanation and basically just went in circles with no help. I asked him if he would please respond back to the email and inform the new attorneys that we do not owe anything on that loan and definitely not a late fee. He never agreed to do so. I then had my husband call and apparently Mr. Lacey had made a mistake and never recorded the loan as being paid off. We all make mistakes and I completely understand that but being rude is never the answer at any place of business especially when a woman is calling and treated as if she doesn't know anything. Funny how when a lady calls he was augmented and not helpful and then when a man calls and request the same thing, Mr. Lacey changes his attitude.
I do NOT recommend this lawn firm, not based on just this episode but from the whole experience with him the past year and a half.
Upset Client
