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Panola-Harrison Electric Cooperative - Marshall, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 410 E Houston St, Marshall, TX 75670, United States.
Phone: 9039357936.
Website: phec.us
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 93 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative 410 E Houston St, Marshall, TX 75670, United States
☎️9039357936

⏰ Open Hours of Panola-Harrison Electric Cooperative

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Panola-Harrison Electric Cooperative: Powering Marshall, Texas with Reliable Service

Nestled in the heart of Marshall, Texas, Panola-Harrison Electric Cooperative (PHEC) has been a beacon of reliability and commitment to the local community since its inception. Located at 410 E Houston St, PHEC is more than just an electric utility company; it's a trusted partner that ensures the lights stay on and the community thrives.

Main Services

  • Electricity Supply: PHEC's primary service is providing electricity to residential, commercial, and industrial customers in a 10-county service area. They maintain and upgrade the power grid to ensure minimal outages and quick restoration during emergencies.
  • Energy Efficiency Programs: PHEC offers various programs to help customers save energy and money. These include rebates for energy-efficient appliances, LED lightbulbs, and home energy audits. They also provide educational resources and workshops on energy conservation.
  • Outage Management: PHEC's advanced outage management system allows them to quickly locate and resolve power outages. They offer an online outage reporting tool and a mobile app for easy communication with customers.
  • Community Involvement: PHEC actively participates in community events, initiatives, and sponsorships. They support local schools, charities, and economic development efforts, reflecting their commitment to the communities they serve.

Location and Access

PHEC's office is situated in the historic district of Marshall, Texas, on the corner of E Houston St and S Washington Ave. This central location makes it easily accessible from major roads and highways, including US Highway 59 and State Highway 43.

For those using public transportation, the Marshall Transit System has several bus routes that stop near the PHEC office. The closest bus stop is at the intersection of E Houston St and S Washington Ave.

Parking is available on-site, with designated spaces for visitors and employees. The parking lot is wheelchair-accessible, with paved surfaces and ample space for maneuvering. The building also has a wheelchair-accessible entrance, ensuring all customers can visit PHEC's office easily.

Featured Characteristics

  • Local Ownership: PHEC is a locally owned and operated cooperative, meaning it's governed by a board of directors elected by the members (customers) it serves. This structure ensures that PHEC remains focused on the needs and best interests of its community.
  • Investment in Infrastructure: PHEC continually invests in upgrading and maintaining its power grid to improve reliability and safety. They also implement new technologies to enhance their services and communicate more effectively with customers.
  • Commitment to Sustainability: PHEC is dedicated to promoting energy efficiency and sustainability. They offer programs to help customers reduce their energy usage and provide educational resources on renewable energy sources.
  • 24/7 Customer Service: PHEC's customer service team is available 24/7 to assist customers with billing inquiries, power outages, and other needs. They can be reached by phone, email, or through PHEC's online customer portal.

Practical Information

  • Address: 410 E Houston St, Marshall, TX 75670, United States
  • Phone: 903-935-7936
  • Website: phec.us
  • Hours of Operation: Monday-Friday, 8:00 AM - 5:00 PM. Closed on weekends and major holidays.

Positive Aspects from Reviews

PHEC has an average rating of 2.1/5 from 93 reviews on Google My Business. While the overall rating may not be exceptionally high, several positive aspects can be drawn from the reviews:

  • Responsive Customer Service: Some customers praise PHEC's customer service team for their quick response times and helpful attitudes when addressing power outages and billing inquiries.
  • Community Involvement: Several reviewers mention PHEC's active participation in community events and initiatives, highlighting their commitment to the local area.
  • Affordable Rates: A few customers note that PHEC's rates are competitive and reasonable compared to other electric providers in the area.
  • Improving Infrastructure: Some reviewers comment on PHEC's ongoing efforts to upgrade and maintain the power grid, leading to fewer outages and faster restoration times.

While PHEC's overall rating may not be perfect, it's essential to consider the diverse nature of customer experiences and the continuous efforts made by the cooperative to improve its services and infrastructure. The positive aspects highlighted in the reviews demonstrate PHEC's commitment to its customers and the community it serves.

👍 Reviews of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative - Marshall, Texas
Brittany E.
1/5

Power is always out for hours at a time with no real updates but they never fail to request your payment. At this point I’m constantly reporting them to BBB. This company is crooked and corrupt.

Panola-Harrison Electric Cooperative - Marshall, Texas
Mike W.
1/5

This electric company sucks!! This power has gone out since Saturday and it’s Tuesday. If the wind blows wrong or rain starts, you can guarantee it’s gonna go out!! We pay our bill on time, every time…. We understand that the storms aren’t preventable but something has to be done about this… just 2 miles up the road is Aep/Swepco territory and they’ve had the same storm come through… lost power for an hour and it’s on….this just doesn’t make any sense and if we could SWITCH we would!!! Worst power company in Keithville, Springridge, And the surrounding areas. This power goes out once or twice a week, in this heat and it’s ridiculous!!!

Panola-Harrison Electric Cooperative - Marshall, Texas
Kyndal S.
1/5

This company is a joke. It will rain and the power will be out for HOURS. No good updates. Their updates will say “linemen are wading through the water” like ok? Where are the REAL updates Not the lineman I am blaming. This company needs a better system. Stronger system. No thunder, no lightening, no wind but still NO POWER. Hate that we have no choice but use this sorry company.

Panola-Harrison Electric Cooperative - Marshall, Texas
Judy M.
1/5

We've had service with Panola Harrison for almost 3 years. The WORST service ever.!!!!! Keep calling when power goes off, the response, "call an electrician". Why? Just to spend more money to discover their problems Their records don't show us loosing power. Convenient?
Really want to speak with a member of the Board of Directors. But web site doesn't have a contact function. What are they Afraid of Or is this only for show? Doesn't deserve any stars for service.

Panola-Harrison Electric Cooperative - Marshall, Texas
JB B.
1/5

Same complaint that most users have voiced. Power goes out constantly, and they are slow to get it restored. The street just south of us is on SWEPCO, it never fails, we lose power they still have power. PHEC is a joke of a company run by a bunch of crooks.

Panola-Harrison Electric Cooperative - Marshall, Texas
Steven M.
5/5

I'm extremely happy with PHEC. Outages happen but they are rare (we are rural at the end of the line). The rates are lower than what I've paid elsewhere. Every contact I've had with the Office has been positive.

Thanks Panola-Harrison!

Panola-Harrison Electric Cooperative - Marshall, Texas
Lisa M.
1/5

It's a perfectly nice evening. My power has been out for 30 minutes for no reason at all! It took several calls to get their outage reporting number to even take my report. Now a crew has to be sent out. I'd say they're a joke, except it stopped being funny years ago

Panola-Harrison Electric Cooperative - Marshall, Texas
Amanda D.
3/5

My electric bills are higher with this company than my house in the Dallas area. I am at the Dallas house most of the time. I could be gone for a month and my bill is still $150 with everything turned off. All the lights are off and air conditioner. It makes no sense. I think they use an averaging metric if your electricity usage is low. I did call and ask to get my actual reading for my usage a couple of months ago and asked them to check my electric meter to make sure nothing was wrong. The lady I spoke with was nice and said she would have a crew out to check on the meter. They never followed up, however, they did credit my account $150 which I appreciated. Now my bills are still over $100 and I haven’t even been there so I’ll be calling them again to try and figure out what’s going on. It’s annoying to be required to go through this co-op and not have the option to choose your own provider. Hopefully, they’ll make things right again when I call.

Panola-Harrison Electric Cooperative - Marshall, Texas
Brittany E.
1/5

Power is always out for hours at a time with no real updates but they never fail to request your payment. At this point I’m constantly reporting them to BBB. This company is crooked and corrupt.

Panola-Harrison Electric Cooperative - Marshall, Texas
Mike W.
1/5

This electric company sucks!! This power has gone out since Saturday and it’s Tuesday. If the wind blows wrong or rain starts, you can guarantee it’s gonna go out!! We pay our bill on time, every time…. We understand that the storms aren’t preventable but something has to be done about this… just 2 miles up the road is Aep/Swepco territory and they’ve had the same storm come through… lost power for an hour and it’s on….this just doesn’t make any sense and if we could SWITCH we would!!! Worst power company in Keithville, Springridge, And the surrounding areas. This power goes out once or twice a week, in this heat and it’s ridiculous!!!

Panola-Harrison Electric Cooperative - Marshall, Texas
Kyndal S.
1/5

This company is a joke. It will rain and the power will be out for HOURS. No good updates. Their updates will say “linemen are wading through the water” like ok? Where are the REAL updates Not the lineman I am blaming. This company needs a better system. Stronger system. No thunder, no lightening, no wind but still NO POWER. Hate that we have no choice but use this sorry company.

Panola-Harrison Electric Cooperative - Marshall, Texas
Judy M.
1/5

We've had service with Panola Harrison for almost 3 years. The WORST service ever.!!!!! Keep calling when power goes off, the response, "call an electrician". Why? Just to spend more money to discover their problems Their records don't show us loosing power. Convenient?
Really want to speak with a member of the Board of Directors. But web site doesn't have a contact function. What are they Afraid of Or is this only for show? Doesn't deserve any stars for service.

Panola-Harrison Electric Cooperative - Marshall, Texas
JB B.
1/5

Same complaint that most users have voiced. Power goes out constantly, and they are slow to get it restored. The street just south of us is on SWEPCO, it never fails, we lose power they still have power. PHEC is a joke of a company run by a bunch of crooks.

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