Legal Aid Foundation of Los Angeles - Long Beach, California

Rebecca J.

I spoke to a woman named Shani (sp?). She was rude and did not know anything about the law. She was only trained to deal very specific matters, which is understandable

I take issue with her lack of empathy much more than her lack of any legal knowledge. I do understand the trainees are not lawyers.

Shani exhibited a lack of compassion and was not helpful at all. This individual did not let me explain my situation. I tried to explain my situation quickly to not take up time. She threatened to hang up on me if I interrupted her. I was simply trying to explain things. Shani stated that my father was in the hospital and another family member was the property owner. Neither were true. She didn’t care to clarify the fact and she was absolutely not interested in details. Details are actually part of what’s important in legal cases. I ended up just giving up with her. Shani is not someone who should be employed in a helping position.

Shani is like that bad 911 operator you hear sometimes on YouTube. Just rotten.

Ralph Flores

Other than civil suits this is the place to go if you want to file anything in court and made sure it's done right. for us less fortunate souls that can't afford a lawyer

Connections

They are really busy with a lot of cases unfortunately they have enough personal to reach out to everyone. Their response is about 4 to 5 days and will help you with an attorney if you have a case

Barbara Cenni

Is a good place for those who need assistance and free consultation, but not for anyone I have a trouble issue inside my apartment with coakroach and bugs, and my case was not accepted. They gave me a list of others lawyer but not for free, one of them asked me 175$ for an online consultation. I reported this situation to the City Hall on February 20th and 22nd, and until today, I didn't receive back from them. The property manager didn't take action yet until today.

Luis Valverde

I went to Legal aid foundation of Long Beach and was helped by a young paralegal by the name of Kristina. I had a vacate notice and was able to get help filling out a great deal of paperwork with her guidance. Amazing people. Try and show up at the office it makes for a better interaction. God bless all

Melissa Billings

I know they are busy but both times I needed legal advice it took them too long to reply, I had to go elsewhere. Thank you anyway for helping others.i mean that in a sincere way. But I was evicted and homeless now but not your fault.

hasinah siddiq

Just got off the phone with a representative after waiting 15 minutes for a representative to answer. The tone of the lady over the phone was very rushed. I needed to ask a few questions about what kind of paper work I would need to the the intake but she quickly hangs up on me. The only thing she ask was where i was located and then tells me when to come in. After that hung up with out asking if I had any other questions. I know places like these have high volume ofcalls so it has to be done quick but you still need put on a great customer service attitude. It took me alot of energy for me to make this call due to my anxiety and this made me feel worst. I gave it a 3 because the waiting for a rep. Didn't take too long and I haven't been to the office as yet. I'll see how it works out tomorrow !

craig.ursuy

No one answers the phone, or hangs up before you can respond. The call back option hangs up on you when you answer. This is pathetic. They receive federal grant money. Someone needs to know about this poor use of federal and state funds.
I also tried to get help before and the lawyer was not willing to give their time after I was approved, albeit I was a bit last minute due to their hotline. I am a very polite young professional who needs help. I thought they are here for us.

I do stress to be patient because I’m sure most of the people there want to help.