AAA Chino Insurance and Member Services - Chino, California

Chris H.

Mel was kind and sweet. It was a pleasure to work with her! I had a few issues on my end for the vehicle transfer, which she helped me resolve. I would recommend wholeheartedly to any logical person.

Dr. R. B.

I called before I came because I didn't want to wait in line nor had the time to make an appt. AAA had (2) walking greeters, one of which helped me right away, finding maps & a tour route for my upcoming road trip. He also alerted me to the fact that one of my attractions was Closed due to COVID. I was very grateful.

Huong T.

Came to this location bc my registration sticker hasn't been received for 2 months. I was told that I could bypass the DMV line by going to a AAA location to get this printed out. I went to the front desk and the reception with black plastic rim glasses with red dyed hair to inquire if I could get my sticker printed there.

She asked if I was the registered owner and told her my husband was; however, he is in New York and cannot come here physically. She told me I could have him register online but I told her that we registered online and I just never received it.

She told me that he would have to be here physically in order for them to print it out and said, "I am the DMV, i know" with so much attitude. I asked if it's possible if she could check if it got mailed to the correct address and told me that she could not and that I would have to go to the DMV to find that out... wait, didn't she just tell me she is the DMV? She literally didn't want to help me.

So I called AAA and spoke to their headquarters and the rep told me it is possible to get the sticker and card without him being there. I would have to have him fill out the form and bring it to AAA. So I went back to her and told her that it's possible to get the sticker without him being here physically. She then told me, you can't within the state of CA and offered to have her manager speak to me.

The manager, Beth, confirmed that he would have to be here physically but she was able to check the address and if the registration was sent out or not. It literally was only a few mins for her to check for me with such welcoming attitude while the front desk receptionist said I would have to go to the DMV to check.

The front desk receptionist gave so much attitude and told me she couldn't check my information when her manager could. Don't claim that you're part of the DMV division when you can't even handle such a simple task of checking and need your manager to check for that.

Dan G.

Beware as the workers here aren’t well trained or incompetent. TLDR if you still want AAA do it over the phone and the LA branch and just come here together registration, but DONT do major things. Chino is unreliable.

Now I will explain my (what should be .5 stars). I don’t want to state names, or may update with names but when we initially switched over from another provider we were transferring all 5 vehicles over with AAA and explained everything we wanted. Went on our way and when it came to renew one of the vehicles’ tags went to the front desk and they told me that vehicle had no insurance. So whoever opened our account did NOT add all of the vehicles. Like, the hell!!?!! We complain and they add them now I understand the cost goes up but you think “wow only $xx for 5 cars and when you find out all cars weren’t added and price goes to where it should be you almost feel cheated and for their mistake, there’s NO deduction for the inconvenience.
From there some weeks go by and one of the cars in the plan need a tow. We call a tow truck around 6 Pm in the middle of our way to Vegas.
Now due to a previous inconvenience we always made sure that we always add the max amount of miles in towing. When the account was opened that was clearly stated multiple times. When we request a tow the tech explain we only have 7 miles and would be charged $600 to move the vehicle which since it we were in the impression the original agent added the longest tow like we added caught us off guard. So there again price increases again even though we were in the impression the agent added what we asked for.
And NOW. . . . . We had added my nephew a month ago to our plan and after needing a tow today come to find out I was removed when my nephew was added. REALLY INCONVENIENT!!!

To be honest, ever since we have switched to AAA it’s been nothing but a headache and multiple mistakes on their end. Maybe it’s not AAA but the chino office has really left a bad taste in my mouth and made me weary of trusting this branch!

You take time out of your day to get these things done and time after time they (chino agents) do what they want and cause more issues for us to spend more time fixing.

Like even with this, I don’t want to be sitting here explaining to warn others. I don’t want to have to do this but after all these major frustrating mistakes by the staff, here I am having to spend my time writing this out. Please, RUN elsewhere!!

Gregory L.

Nice and easy DMV Transactions

Brian

The lady in the front desk with the blue shirt was making it difficult for me and my mom, we just wanted a handicap plaque and leave. She kept going on and on about our membership and making us stressed and wasting our time and patience. It's as if she was purposely making problems for us and wanted us upset.
I don't know if it was because we're asian and her intention was to be racist and make problems for us cuz we're asian
I didint catch her name but what the hell...

Raj S.

This location is the worst location to go to, and the manager is ruthless heartless. I took my father his handicap to get his plates. They won’t issue with him because he’s not a member, but I am his caretaker and the person who helped us. She was also very rude. Please do not go to AAA if you’re disabled they don’t care about you.

GRACE P.

Very nice Service...
I Love this office.
Tnks Nataly for your help..
I'm totally Recommend it