Rocket Lawyer - Ogden, Utah

Joshua C.

*** Caution *** Tried the free trial, they couldn't do exactly what we needed which is fine, so we simply canceled the trial 6 months ago. However, they continued to charge us $59.97 for the next 6 months. We called 4-5 times to ask for them to please cancel and refund. Customer Service admittedly said that they see where we have called and cancelled several times !!! However, they say that they can issue one refund due to their policy. Despite the fact that we tried to cancel 6 months ago and several since. We cancelled again today, so we will see again if they actually do it. Till then I guess we are just out $359.82... (To Be Continued)

Andre R.

Absolute worst. They get you to enroll in free trial and then never alert you of their $40 a month AFTER you signup. It is in tiny "*terms and conditions* when you sign up. You then are never alerted each month as they take $40 as a charge on your credit card. In addition, they never email you or send text each month they take this. Finally they only partially refund you when you find out and demand a refund!

Jonathan W.

EDIT: I need to commend this company for what they did. I called and made my complaint, I accepted fault, canceled, wrote my review, and left it at that. Whoever is running that place saw my review and complaint and took it upon themselves to send somewhere around half my money back. I didn't ask for it. I told them it's on me, and they still chose to send money back. That's MORALITY. So, to whomever made the decision, thank you!

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My original complaint:

They got me for 300 bucks like immoral companies do with the free trial crap and lack of communication. Typical lying ass lawyers!

Artur G.

We are disappointed with Rocket Lawyer’s lack of responsiveness. After multiple calls, voicemails, and emails to their Trademark Department, I have yet to receive a response. We have an urgent Statement of Use (SOU) filing with the USPTO, and despite Rocket Lawyer handling our initial trademark application, their support has been completely unresponsive. If you need reliable legal assistance, I would strongly reconsider using their services.

Michael L.

I hired Rocket Lawyer nearly a year ago for trademark-related services. The initial onboarding process went well, but the experience after that was not as positive. It has been extremely difficult to get in touch with the trademark department once the onboarding stage was completed. The company's trademark team is comprised of only two staff members.

Michael M.

I signed up for a monthly service contract, as it seemed to be the best fit for my current budget. Nathan reached out to me, and offered a much more economical option (even offering to give me credit against the new contract with what I had already paid). The transaction was easy, and awesome savings. The online services have already proved useful. I know that we will more than get our money's worth! I highly recommend!

Steve H.

I needed an employee manual for one of my businesses and their program walked me through ever step easily and seamlessly. I had a question and called their 800 # and Savannah S. could not have been more helpful. She was very knowledgeable and so kind.
I would highly recommend using their platform.

Emily P.

I called today to ask a couple questions about the document I needed to write up. Savannah was a great assistance! She answered the phone promptly and was very kind when I was lost on my end. She proceeded to inform me everything that was included in our membership and shared a tip to better take 100% advantage of the membership. Thank you for such a leisurely experience!